Registration, quality and complaints procedure
Osteopathy van der Aar is a member of the Dutch Association for Osteopathy (NVO) and is registered with the Dutch Register for Osteopathy (NRO). The NRO ensures the quality of osteopaths in the Netherlands.
Registered osteopath
It is important that you can be confident that your osteopath is competent and meets the standards set for your healthcare provider by the profession, the government and health insurers. You can recognise an NRO-registered osteopath by the trade mark D.O.-MRO. This is a registered trade mark and guarantees that you are dealing with an NRO-registered osteopath.
All osteopaths registered with the NRO meet the following standards:
- The osteopath holds a diploma from an NRO-accredited osteopathy training programme
- The osteopath meets the standards for basic medical knowledge
- The osteopath works in an NRO-approved practice
- The osteopath practises as an osteopath for an average of at least 10 hours per week
- The osteopath works in accordance with the profession’s standards. These standards are reflected, amongst other things, in the code of conduct, the professional competence profile and (subject-specific) guidelines
- The osteopath participates in the central Complaints and Disputes Scheme
- The osteopath is subject to supervision by the Supervisory Board (disciplinary proceedings)
- The osteopath actively engages in (accredited) professional development (160 hours every 5 years)
Complaints and Disputes Scheme
It is always valuable for your osteopath to hear when you are satisfied with the treatment. However, it may also happen that you are not entirely satisfied or that there are aspects that need improvement. In that case, it is beneficial for both you and your osteopath to discuss this together and reach a solution.
If you have any complaints, please always discuss them as honestly as possible with your osteopath. Only by sharing your experiences can your osteopath respond to them and adjust the treatment. In most cases, a good conversation leads to a satisfactory solution. If you are unable to reach a solution with your osteopath, or with the help of the complaints officer, you have the option of submitting your complaint to the independent Osteopathy Disputes Committee. Read more about the Osteopathy Complaints and Disputes Scheme.
